Return & Refund Policy
At jesswy.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Return Eligibility
- Return Window: You may request a return within 14 days of receiving your package.
- Condition: Items must be returned in their original, unused condition, with all original packaging and tags attached.
- Exclusions: Customized items or products marked as "Final Sale" are not eligible for return unless they are defective upon arrival.
How to Initiate a Return
- Contact our support team at support@jesswy.com.
- Provide your order number, a brief explanation of the reason for the return, and photos if the item is damaged or incorrect.
- Once approved, we will provide you with return instructions.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 3–5 business days. Please note that bank processing times may vary.
Contact Us
If you have any questions regarding your order, please reach out to us:
- Email: support@jesswy.com
- WhatsApp/Phone: +86 18022056095
- Hours: Mon–Fri, 9:00 AM – 6:00 PM